Success Confidence
The business is working and heading in the right direction. So what else could be required? What can occur is that the business can have a heavy reliance upon the owner. The systems and processes have been built around their personality and attributes, and the business tends to perform better when they are around - and not so when they are away. Managers and team tend not be as responsible or make decisions and many see it is just a job.
Results are good but there can be so much more!