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Customer Service

11:17 pm 9-October-2009 by Geoff

They say that in life you get what you expect. As I do a lot of travel, personally I really enjoy flying Qantas. My experience with other airlines is that I feel a bit like cattle being herded into a truck! 

So I expect a good experience with Qantas and find that I almost always get it. Recently I was disembarking at Tullamarine airport late at night after a really long day. I reached the end of the 'tunnel' from the plane into the terminal and was tapped on the shoulder by a softly spoken steward. He reached behind me, folded down my upturned jacket collar, patted me on the shoulder again, saying "It's all part of the service!"

It was great and memorable. Whilst I was again delighted by the service I guess I expected it to happen! I'll be back flying Qantas.   



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